Refund policy

Refund Policy

Made-to-order and personalised items: Because most of our pieces are made to order, personalised or bespoke items aren't eligible for return or refund once production starts, unless they arrive faulty, damaged, or don't match what was agreed on your proof. This is in line with the UK Consumer Contracts Regulations, which exempt goods made to your specification from the standard 14-day right to cancel.

Non-personalised items: Stock items that aren't personalised can be returned within 30 days of delivery, unused and in original packaging, for a full refund.

Faulty or damaged items: Contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund, no quibbles.

Processing: Refunds are processed within 5–10 working days back to your original payment method.

Get in touch: WhatsApp or call us on 07790942348.