Frequently Asked Questions

Where are Moon Groves products made?

Everything is designed and handmade in our workshop at The Clay Factory in Ivybridge, Devon, at the foot of Dartmoor. Nothing is outsourced — every piece is laser cut and engraved in-house by us.

Can I personalise my order?

Yes — almost everything we make is personalised. Add names, dates, wording, or even your own logo or artwork, and we'll craft it to order just for you.

Will I see my design before it's made?

Always. We send a free digital design proof for your approval before we cut or engrave anything, so you can check every detail first.

What materials do you work with?

We engrave and cut a wide range of materials including solid wood, plywood, reclaimed slate, Italian leather, acrylic, Corian and anodised or powder-coated metal. If you have something specific in mind, just ask.

How long will my order take?

As every item is made to order, turnaround varies depending on the piece and the complexity of your design. We'll confirm timings when we send your design proof.

Do you make custom or one-off pieces?

Absolutely — bespoke work is what we love most. Whether it's a single keepsake or branded signage for your business, send us your idea via our contact page and we'll quote it for you.

Can you produce business and trade signage?

Yes. We make engraved logo signs, commercial plaques, QR-code signs and larger bespoke signage for shops, cafés, offices and tradespeople across Devon and beyond.

How do I place a custom order or ask a question?

The quickest way to reach us is by WhatsApp or email at Hello@MoonGroves.com. You'll find all our contact options on the contact page.

What are your delivery and returns policies?

Full details are on our Shipping & Returns page. As most items are personalised and made to order, please read the returns information before ordering.

How do I care for my engraved item?

Keep wooden and slate pieces out of prolonged direct moisture; an occasional wipe with a dry or lightly oiled cloth keeps timber looking its best. Outdoor signs are finished for durability, but a little care will extend their life.